We work with you
Our trained, and experienced Client Relationship Project Manager (CRPM) will integrate into your digital agency and own accountability as the primary client relationship manager. We will make sure nothing falls through the cracks, so you can focus on building client relationships and closing more deals, and have that confidence that your customers are well taken care of. Our focus is to increase customer satisfaction and client retention for your web design agency.
People
We build strong relationships with every individual in your business. We provide excellent customer service to your customers, by providing quick responses, and treat them with care and enthusiasm. We take care of your team members and provide them support and additional training when needed so they can complete their assigned tasks. Help remove obstacles for your team so they can work efficiently, and get unstuck from unresolved issues.
Process
We review and audit your business processes, recommend and implement process improvement for your business to have a repeatable, scalable process that will stand the test of a growing business – a growing customer demand.
System and Tools
Work with a project manager that gets it. Digital agencies have specific project management needs for their specialized services. Your daily life revolves around websites, SaaS, plugins, and hundreds of applications. Your project manager will not only be helpful but will have relevant experience that fits the needs of your digital agency – website development knowledge, tech-savvy, customer relations, and knowledge relevant to your services e.g SEO Specialist, Programmer, WaaS Specialist, etc.
Why Work With Us
Business Process Overhaul and Business Continuity Plan for your digital agency.
Our Lead PM, will vet and assign the best Project Manager that fits your services and target market. In case you lose the assigned PM, we guarantee quick replacement, training, and integration support, so you don’t have to go back to start doing recruitment and training. So you can keep your business as usual without interruption.
Excellent Customer Service
Give the best customer support to your clients. We provide secondary customer support in case your PM will not be available due to sickness, and emergencies, we will monitor your email support for you, so you can be business as usual.
Strategy and Business Process Improvement
Give the best customer support to your clients. We provide secondary customer support in case your PM will not be available due to sickness, and emergencies, we will monitor your email support for you, so you can be business as usual.